Ensure your system adheres to the minimum and maximum number of address lines and the maximum length of these lines.
Australian addresses don't usually have a "city" component. If your system includes a field for city, you can use this value as the "suburb" field when communicating with the API.
When the user enters a physical address (such as their ship-from address), use the API to check the validity of the address using the Validate Suburb API call.
Your system may provide a way to manually enter a destination address. If so, we recommend that you validate suburb/state/postcode combinations to minimise errors when creating shipments using the Validate Suburb API call.
If importing orders from an eCommerce platform, we recommend that you validate the address prior to attempting to create the shipment – either at the time of import or at the time of creating the label.
The postcode field is required for international shipments going to countries in the Kahala Posts Group. This includes the following countries:
Please ensure you accept "PO Box" and "GPO Box" and similar addresses, as these are valid and commonly-used addresses within Australia.
Australia Post offers Parcel Lockers and Parcel Collection services. These services are growing in popularity amongst merchants and consumers, so we recommend that you confirm that your system accepts these types of addresses.
The following examples show typical Parcel Locker and Parcel Collection addresses:
| Parcel Locker 1001278912 211 Tucker Road Mckinnon VIC 3204 | Parcel Collect 1001278912 2307 Point Nepean Road Rye VIC 3941 |
Note: that Parcel Locker and Parcel Collect addresses sometimes exclude the 10 digit customer number as shown above.